Refund Policy

Overview

AnytimeFax is committed to fair treatment of our customers. This Refund Policy describes the circumstances under which refunds are and are not available.

When Refunds Are Issued

A full refund is issued when:

• The transmission failure was caused by our operational team (e.g., wrong fax number entered by us, equipment failure on our end)
• We are unable to process your order within the committed timeframe due to our internal error
• Your document was rejected before any transmission attempt was made, for reasons outside your control

When Refunds Are Not Issued

Refunds are not issued when:

• You entered an incorrect recipient fax number (one free correction is permitted per order)
• The recipient's fax machine was unavailable, busy, or turned off
• Your document was rejected for violating our Acceptable Use Policy
• You submitted the wrong document
• The order was delivered as confirmed but the recipient did not respond

Urgent Service (90-Minute SLA)

Urgent SLA miss refund requests are reviewed on a case-by-case basis by our team. Submit your request via the order tracking page or by contacting support. We aim to resolve these within 48 hours.

Fax Number Corrections

Each order allows one free fax number correction. If the transmission fails due to an incorrect number entered by the customer and a correction has already been used, no refund will be issued for the second failure.

How to Request a Refund

To request a refund, email support@anytimefax.com with your Order ID and a description of the issue. You may also use the Contact page. We process refund requests within 5 business days.

Refund Method

All approved refunds are returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement.